Charlie, a Manager at a Textile Company, Is Bothered by a Lack

Multiple Choice

Charlie, a manager at a textile company, is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?

A) Balanced scorecard
B) Six Sigma
C) Continuous improvement
D) Total quality management
E) Open-book management