Contingency Factors That Can Influence the Success of a Total

Multiple Choice

Contingency factors that can influence the success of a total quality management (TQM) program in a positive way include all of the following except:

A) tasks make great skill demands on employees.
B) TQM serves to enrich jobs and motivate employees.
C) problem-solving skills are improved for all employees.
D) participation and teamwork are used to tackle significant problems.
E) managers wait for big, dramatic innovations.