A Large Retail Organization Previously Divided Work Among Its Four

Multiple Choice

A large retail organization previously divided work among its four employee-benefits staff into distinct specializations. One person answered all questions about superannuation (pension plans) , another answered all questions about various forms of paid time-off (e.g., vacations) , and so on. These jobs were recently restructured so that each employee-benefits person answers all questions for people in a particular geographic area. One staff member is responsible for all employee-benefits inquiries from anyone in a particular geographic region.
-This restructuring most likely increased each employee's

A) sense of ownership.
B) absenteeism.
C) tendency to overwork.
D) self-talk.
E) competence.