Multiple Choice
The term _____ refers to an integrated approach to organizational performance management that results in delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability.
A) fitness for use
B) gap analysis
C) performance excellence
D) accreditation
Correct Answer:

Verified
Correct Answer:
Verified
Q52: "Scientific management" involved skilled craftspeople who served
Q53: A difference between service and manufacturing is
Q54: In a total quality environment, internal customers
Q55: In the _ organizational model, work is
Q56: The Deming Prize was constituted by the
Q58: From a total quality perspective, all strategic
Q59: Leaders in agency theory provide a quality
Q60: Agency theory suggests that information may be
Q61: With respect to the quality dimensions of
Q62: Describe the three major organizational models.