In 1992, the Chairs and CEOs of Nine Major U

Multiple Choice

In 1992, the chairs and CEOs of nine major U.S. corporations in cooperation with deans of business and engineering departments of major universities, and recognized consultants endorsed a definition of _____ as a people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost.

A) business process reengineering
B) a quality circle
C) total quality
D) Six Sigma management