Multiple Choice
According to Noriaki Kano's classification of customer needs, _____ new or innovative features that customers do not expect in a product or service.
A) satisfiers
B) delighters
C) dissatisfiers
D) essentials
Correct Answer:
Verified
Correct Answer:
Verified
Q42: Total Quality views everyone inside the enterprise
Q43: Frederick W. Taylor's concept of _ greatly
Q44: The traditional way of viewing an organization
Q45: A successful organization is one which integrates
Q46: In the cultural organizational model, learning needs
Q48: In the organismic model of organizations, work
Q49: The prize constituted by Japan to recognize
Q50: Competitive behavior-one person against another or one
Q51: In terms of total quality management, "continuous
Q52: "Scientific management" involved skilled craftspeople who served