Multiple Choice
In services, customer satisfaction or dissatisfaction takes place during instances in which a customer comes in contact with an employee of the company. These instances are called:
A) moments of truth.
B) critical to quality moments.
C) turning points.
D) focal points.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q46: What are the benefits of reducing the
Q47: A _ includes the materials and other
Q48: _ software is designed to help organizations
Q49: Describe the role of customer engagement in
Q50: One similarity between TQ and the RDP
Q52: Service standards might include technical standards or
Q53: One of the challenges of monitoring the
Q54: What is the impact of suppliers on
Q55: Other than the four identified by Gersuny
Q56: The upstream portion of the supply chain