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    Exam 10: Operations Management, Productivity, and Quality
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    When You Have Your Hair Cut and Styled the Way
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When You Have Your Hair Cut and Styled the Way

Question 90

Question 90

Multiple Choice

When you have your hair cut and styled the way you like it, it illustrates the unique service characteristic of


A) unstorability.
B) customization.
C) past experience.
D) intangibility.
E) warranties.

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