Multiple Choice
Car repair is classified as a low-contact system because
A) the customer has to wait for the repair work to be done.
B) the work that is done is highly technical and requires skilled technicians.
C) the customer does not have to be present in order for the service to be performed.
D) customer satisfaction is an important consideration in the provision of the service.
E) the statement is in error; car repair is not a low-contact system.
Correct Answer:
Verified
Correct Answer:
Verified
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