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If Toshiba Buys a Xerox Copier and Then Takes It

Question 76

Multiple Choice

If Toshiba buys a Xerox copier and then takes it apart to determine how well Toshiba's components perform compared to Xerox's, this is an example of


A) statistical process control.
B) competitive market research.
C) process capability.
D) competitive product analysis.
E) quality ownership.

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