At Anoia Systems, Processes Remain the Same Year After Year

Multiple Choice

At Anoia Systems, processes remain the same year after year, and there is little innovation in the products or types of clients. This situation is unlikely to change. Most employees have been with the company for more than five years, and are well-versed with their job requirements. Employees have the skills to accomplish their jobs, but they have become satisfied with just getting by and are not motivated to improve performance. Which of the following managerial skills will help motivate employees to perform better?

A) clarifying roles
B) recognizing
C) short-term planning
D) consulting
E) supporting