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A Popular Hotel in New Jersey Has a Culture That

Question 65

Multiple Choice

A popular hotel in New Jersey has a culture that requires all employees to focus on creating value for guests.One way this is implemented is by giving the front desk employees the authority to rectify a problem presented by a guest without requesting for approval from managers.Which type of orientation does his company embrace?


A) Customer orientation
B) Profit orientation
C) Production orientation
D) Sales orientation
E) Technical orientation

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