Multiple Choice
Gwen was less than happy with her last visit to her favorite coffee shop.She held the manager responsible for the delayed services offered to customers.She attributed the cause to the fact that the management was not well prepared to cater to the sudden rush as they had very few employees present on that particular day.Which element of the attribution theory did Gwen associate with the cause for her perceived dissatisfaction?
A) Locus
B) Reliability
C) Conflict
D) Stability
E) Consistency
Correct Answer:
Verified
Correct Answer:
Verified
Q30: Which of the following leads to consumer
Q31: If performance perceptions exactly match what was
Q32: The attribution theory _.<br>A) judges actual performance
Q34: A self-ascribed event occurs when a consumer
Q35: Expectations about what a consumer thinks will
Q35: Which of the following elements in the
Q37: A market researcher was contacted by a
Q38: Expectations of what a consumer thinks should
Q54: Expectations are pre-consumption beliefs concerning what will
Q63: Emotions influence consumer behavior only after the