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DISSATISFIED CUSTOMER SCENARIO Meg Went to a Local Nail Salon to Get a to Get

Question 101

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DISSATISFIED CUSTOMER SCENARIO
Meg went to a local nail salon to get a manicure and pedicure. Unfortunately, she got a nasty nail infection on her left foot a day after her manicure. She didn't go back to the salon to complain, but she told all her friends about it and warned them to never go there. One of her friends suggested she should go to the salon, complain, and demand a compensation for her medical expenses, or at least get her money back for the pedicure. Meg was so disgusted that she didn't even want to go back there to complain. If she ever decides to get another pedicure, she certainly won't go back to that salon.
-Refer to Dissatisfied Customer Scenario.Meg refused to go back to the salon and complain.However,if Meg were to go back,create a scene,and scream about what happened to her; Meg will be engaging in _____ revenge.


A) procedural
B) restorative
C) distributive
D) retaliatory
E) rancorous

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