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    Exam 12: Deliver the Customer Experience: Goods and Services Via Bricks and Clicks
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    Customers Whose Complaints Are Resolved Quickly Are No More Likely
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Customers Whose Complaints Are Resolved Quickly Are No More Likely

Question 119

Question 119

True/False

Customers whose complaints are resolved quickly are no more likely to buy from the same company again than are customers whose complaints are resolved slowly.

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