You Are Responsible for Supervising Order Takers at Acme, Inc

Multiple Choice

You are responsible for supervising order takers at Acme, Inc. Which of the following would you be LEAST likely to expect these people to perform?

A) executing the preapproach stage of the creative selling process
B) assisting business customers
C) processing customer transactions
D) communicating with customers over the phone
E) executing the close stage of the creative selling process