Elizabeth Was Hired as a Customer Care Executive by a Telecommunications

Multiple Choice

Elizabeth was hired as a customer care executive by a telecommunications provider during a period when they were extremely short-staffed. Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________.

A) admission error
B) reject error
C) accept error
D) omission error