Pat Is Very Happy with Her Team of 15 Customer

Multiple Choice

Pat is very happy with her team of 15 customer care representatives who've all been consistently performing well. Customer feedback was impressive and Pat is planning to give them good bonuses this time around. As a manager, Pat believes it is important to let her subordinates know when she is happy with their work. She does so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for ________.

A) decision making
B) negotiation
C) motivation
D) expressing emotion