When Terrence Explained to the Employees Why Layoffs Were Necessary

Multiple Choice

When Terrence explained to the employees why layoffs were necessary, he spoke about return on investment, debt, and cash flow-terms his shareholders clearly understood. But his employees had no clue what he meant. Terrence's explanation would have been more effective if he had ________.

A) used flow charts and other visuals
B) skipped the reasons and explained the method of selection for layoffs
C) spoken louder
D) tailored the language to the audience