You Are Meeting with a New Client Who Is Wearing

Short Answer

You are meeting with a new client who is wearing a low-necked, sleeveless dress. She has many dramatic tattoos on her arms and neck. You realize ten minutes into your conversation with the client that you don't remember her name, although she introduced herself, and you haven't answered the question she has just asked because you haven't processed it. The textbook calls this type of barrier to effective listening a ____________________ ____________________ (two words).