Which of the Following Claims Does Your Text Make About

Multiple Choice

Which of the following claims does your text make about goodwill messages?

A) It's not important when we send a goodwill message; it's just important that we send it.
B) The longer a goodwill message is, the more effective it will be at achieving its goal.
C) If we find it hard to come up with the right words for a letter, it's just as effective and appropriate to send a signed card.
D) Many people find writing goodwill messages more difficult than writing other kinds of business documents.