Which Statement Best Expresses the Advice Offered in the Textbook

Multiple Choice

Which statement best expresses the advice offered in the textbook about using a buffer in a negative message?

A) An apology is an ineffective buffer.
B) A buffer should not convey a false impression.
C) Buffers should be placed in the closing of a bad-news letter.
D) A buffer should be as long as possible to delay the bad news.