Samir Prada Arrives 20 Minutes Late for a Meeting with Five

Multiple Choice

Samir Prada arrives 20 minutes late for a meeting with five colleagues. He explains that on his way to the meeting, he met a friend from another department. Since they hadn't talked for a few days, they stopped to chat. The group has already made a decision about one of the tasks they have been assigned, but Samir wants the others to back up and reconsider their decision. Samir's behaviour illustrates that he needs to be more knowledgeable or careful about one of the following terms related to professional behaviour discussed in the textbook. Which terms is it?

A) polish
B) soft skills
C) civility
D) social intelligence