Multiple Choice
Which of the following statements offers the best advice to follow when making business telephone calls?
A) Since the person you're calling can't see you, there's no need to smile.
B) The responsibility for ending a call lies with the person who receives the call.
C) When you leave a voice mail message, it is only necessary to leave your name and number so that your call can be returned.
D) Before placing a call, jot down notes regarding all the topics you need to discuss.
Correct Answer:
Verified
Correct Answer:
Verified
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