Multiple Choice
Your firm's policy is to respond to some of the comments your customers make on Facebook and Twitter. What should you do when responding to these comments?
A) Use a friendly, upbeat, professional tone.
B) Try to place the blame on others, such as your competitors.
C) Never admit mistakes because doing so could make your company look incompetent.
D) You should do all of these when responding.
Correct Answer:
Verified
Correct Answer:
Verified
Q29: The most emphatic positions in a message
Q68: Avoid using words such as regret, inconvenience,
Q71: _ messages describe how to complete a
Q71: As you prepare to write a business
Q72: Goodwill messages are used in business to
Q73: Action information and deadlines belong in the
Q75: What is the most accurate statement about
Q76: Instructions will be most readable if the
Q77: Caroline needs information from a coworker in
Q99: What is the most accurate statement about