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Frank Starts His Calls by Saying,"Hi,this Is Frank,it Is Good

Question 31

Multiple Choice

Frank starts his calls by saying,"Hi,this is Frank,it is good to hear from you but I have only ten minutes to talk." This is an example of?

A) Returning nonurgent calls in batches
B) Identifying time limits
C) Developing a phone screening
D) Poor phone etiquette

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