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    Concepts in Strategic Management
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    Exam 10: Strategy Implementation: Staffing and Directing
  5. Question
    Training Is Especially Important in Reinforcing the Customer Service Culture
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Training Is Especially Important in Reinforcing the Customer Service Culture

Question 10

Question 10

Multiple Choice

Training is especially important in reinforcing the customer service culture at Zappos where


A) new employees are offered $4,000 to quit.
B) training lasts 7 weeks.
C) training includes tests.
D) trainees must graduate to be an employee.
E) all of the above

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