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    Exam 10: Strategy Implementation: Staffing and Directing
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    Which of the Following Is NOT an Essential Ingredient of TQM
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Which of the Following Is NOT an Essential Ingredient of TQM

Question 89

Question 89

Multiple Choice

Which of the following is NOT an essential ingredient of TQM?


A) intense focus on customer satisfaction
B) internal as well as external customers
C) action planning
D) continuous improvement
E) accurate measurement of every critical variable in a company's operations

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