An Ineffective Method of Responding to a Visitor's Complaint Regarding

Multiple Choice

An ineffective method of responding to a visitor's complaint regarding his wife's care from the previous day (your day off) would involve:

A) listening carefully and attentively to what the person is saying.
B) refraining from eating or chewing gum while communicating.
C) asking pertinent objective questions and gathering as many facts as possible.
D) responding with statements such as,"I was not here yesterday," or "I'm not responsible for things like that."