The Five-Step Problem-Solving Model Is Frequently Used to Find Both

Multiple Choice

The five-step problem-solving model is frequently used to find both the cause of and the solution to a problem.The following problem was discussed at a staff meeting: During shift change report,patient call lights go unanswered for an unacceptable length of time.This fits within which step of the five-step problem-solving model?

A) Identify which employee should be written up for objectionable behaviors.
B) Identify and analyze the problem.
C) Evaluate the plan after it has been in place for a given time.
D) Identify alternative plans for a solution.