Multiple Choice
Which one of the following behaviors least fits service-oriented organizational citizenship behavior?
A) Performs duties with unusually few mistakes
B) Makes constructive suggestions for service improvement
C) Cautions outsiders about coming to work at his or her company
D) Contributes many ideas for customer promotions and communications
Correct Answer:

Verified
Correct Answer:
Verified
Q14: Amy is given a gold pin honoring
Q15: To help build a good relationship with
Q16: A study with healthcare workers showed that
Q17: Linda wants to be a better team
Q18: The most vital strategy for impressing your
Q20: A study showed that two important factors
Q21: An employee who wants to be a
Q22: Tanya is a sales representative for a
Q23: A good way to impress most managers
Q24: Group norms are usually communicated to employees