Multiple Choice
Emotional labour refers to
A) the tendency to change our attitudes so they become more consistent with our behaviours.
B) a person's evaluation of the job and work context.
C) a person's emotional attachment to identification with, and involvement in a particular organization.
D) the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
E) The physical and mental human capital of a worker.
Correct Answer:
Verified
Correct Answer:
Verified
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