At Gina's Nails, the Posted Policy Is "Without Our Customers

Multiple Choice

At Gina's Nails, the posted policy is "Without our customers, we don't exist." Gina and her staff aim to delight each customer, and they are quick to offer discounts or extra services whenever a customer is anything less than satisfied. Instead of focusing on each individual transaction, Gina and her staff put a priority on ________.

A) maintaining customer-perceived value
B) managing partner relationships
C) attracting "butterflies"
D) converting "strangers"
E) capturing customer lifetime value