A Large Retail Organization Previously Divided Work Among Its Four

Multiple Choice

A large retail organization previously divided work among its four employee-benefits staff into distinct specializations. One person answered all questions about superannuation (pension plans) , another answered all questions about various forms of paid time off (e.g. vacations) , and so on. These jobs were recently restructured so that each person answers all questions for people in a particular geographic area. For example, one staff member is responsible for all employee-benefits inquiries from anyone in a particular geographic region. This job restructuring is an example of:

A) job rotation
B) self-leadership
C) scientific management
D) job enrichment
E) job specialization