Multiple Choice
A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services, and collects overdue accounts in an assigned area. Previously, each task was performed by a different person and the customer interacted only with someone at head office. This change is an example of:
A) introducing job rotation.
B) increasing job specialization.
C) increasing job enrichment by establishing client relationships.
D) encouraging self-reinforcement.
E) None of the answers apply.
Correct Answer:
Verified
Correct Answer:
Verified
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