A Large Internet Service Provider Had a Major Disruption in Its

Multiple Choice

A large Internet service provider had a major disruption in its e-mail services in which its customers' messages were delayed and some were lost forever. In its message to customers, the company announced that the event was ''a partial e-mail delay'' and that the ''issue'' would result in improved future service to customers. This message is an example of:

A) effective persuasive communication.
B) cross-cultural differences in communication.
C) information overload.
D) using ambiguous language to minimize conveying negative emotions.
E) misperceptions by the company's executives about the causes of the e-mail service problem.