Multiple Choice
When using the indirect approach to convey negative news,what should be in the middle,or body of the message?
A) Neutral buffer
B) Bad news
C) Information that may help the audience
D) Reasons for the bad news, then the news
E) Positive statement aimed at maintaining a good relationship
Correct Answer:
Verified
Correct Answer:
Verified
Q2: Negative situations provide an opportunity to excel
Q3: When writing a direct format bad news
Q4: To successfully sue for defamation,what must be
Q5: All content in the negative message should
Q6: An apology can be simply an expression
Q8: Which of the following can become a
Q9: Unhappy customers use social media to voice
Q10: Those who have had negative experience with
Q11: When the customer has no established expectation,which
Q12: When giving reasons for the decision,how should