Amy Volunteers at a Helpline for Kids

Multiple Choice

Amy volunteers at a helpline for kids.Though she is not a qualified counselor,her job is to listen to the callers,and understand their feelings and points of view.She is trained not to judge the speaker's feelings and doesn't jump in with advice unless the person asks for it.Instead,she lets the callers know that she appreciates their feelings and understands the situation.Once she establishes that connection,she helps the speaker search for a solution.This is an example of which of the following types of listening?

A) selective listening
B) critical listening
C) empathic listening
D) content listening
E) creative listening