Which of the Following Is a Guideline for Granting Claims

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

A) Sympathize with the customer's inconvenience or frustration.
B) Specifically assign blame by name to someone in your organization.
C) Start from the assumption that the information the customer provided is incorrect.
D) Imply that the customer is at fault.
E) Avoid taking or assigning personal responsibility for setting matters straight.