Which of the Following Is a Guideline for Granting Claims

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

A) Explain precisely how you have resolved, or plan to resolve, the situation.
B) Specifically assign blame to someone in your organization by name.
C) Start from the assumption that the information the customer provided is incorrect.
D) Imply that the customer is at fault.
E) Avoid taking or assigning personal responsibility for setting matters straight.