When Granting Claims and Requests for Adjustment When the Customer

Multiple Choice

When granting claims and requests for adjustment when the customer is at fault,you should ________.

A) discourage the customer from communicating with the company in the future
B) always apologize, even when the customer is at fault
C) start from the assumption that the information the customer provided is incorrect
D) not argue with the customer's version of events
E) clearly point out that the customer is at fault