Which of the Following Is True About Refusing Routine Requests

Multiple Choice

Which of the following is true about refusing routine requests?

A) Use phrases such as "Let me think about it and get back to you" as a way to delay saying no.
B) The direct approach works best for most routine negative responses.
C) Avoid offering alternative ideas.
D) Always imply that other assistance or information might be available.
E) The direct approach works best when the stakes are high for you or for the receiver.