A Good Persuasive Claim Should ________

Multiple Choice

A good persuasive claim should ________.

A) always include a sincere apology for the trouble caused to the receiver
B) avoid wasting the receiver's time by reviewing the case in the message
C) be specific about how one would like to see the situation resolved
D) assume that the recipient already has information about the case
E) avoid showing how the individual or organization is responsible for the problem