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    Exam 10: Designing and Managing Services
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    Based on the Service-Quality Model, Researchers Have Identified Five Determinants
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Based on the Service-Quality Model, Researchers Have Identified Five Determinants

Question 19

Question 19

Essay

Based on the service-quality model, researchers have identified five determinants of service quality. List these determinants in order of importance.

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In order of importance, the fi...

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