Multiple Choice
Which of the following scenarios illustrates a moment that exceeds the customer's expectations?
A) an express mail service that guarantees overnight delivery
B) a flight attendant that responds shortly after being called
C) a hairdresser that cuts your hair at the right length
D) a professor that contacts people in several companies to find you a job
E) a bank that sends you monthly account statements
Correct Answer:
Verified
Correct Answer:
Verified
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