Which of the Following Is trueregarding Opportunities to Improve Service

Multiple Choice

Which of the following is trueregarding opportunities to improve service processes?

A) Automation can do little to improve service processes, because services are so personal.
B) Layout is of little consequence, since services seldom use an assembly line.
C) If a work force is strongly committed, it need not be cross-trained and flexible.
D) All of the above are true.
E) None of the above is true.