Sally Is Head Pastry Chef at Metrotopia, an Elite Restaurant

Multiple Choice

Sally is head pastry chef at Metrotopia, an elite restaurant. She is trying to convey to her trainees that baking is an exact art, and if you mess up, you have to throw it out and start over. Which TQM principle is she focusing on?

A) Respect authority
B) Build teamwork and empowerment
C) Make continuous improvement a way of life
D) Be customer-centered
E) Do it right the first time