Multiple Choice
Erin, the owner of a local children's clothing store, has a strong reputation for anticipating her customers' needs, listening to her customers, and creatively responding to her customers' needs. In the language of TQM, she is
A) effective.
B) proactive.
C) customer-centered.
D) progressive.
E) empowered.
Correct Answer:
Verified
Correct Answer:
Verified
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