Multiple Choice
In the theater metaphor, the elements include all but the following ____________.
A) positions
B) roles
C) scripts
D) service facilities
E) personnel
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q3: Characteristics that customers find hard to evaluate
Q12: Describe the servuction system for a high-contact
Q19: Airlines are considered a low-contact service when
Q24: Service consumption can be divided into what
Q35: Thoughtful banks place a telephone beside their
Q36: Services with high levels of contact include<br>A)
Q38: The evoked set can be derived from
Q39: A service encounter is a period of
Q42: Expectation elements include desired, adequate and predicted
Q44: For B2B services, trade shows can be