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    Essentials of Services Marketing
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    Exam 13: Complaint Handling and Service Recovery
  5. Question
    Customers Who Complain Are More Likely to Be White-Collar Workers
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Customers Who Complain Are More Likely to Be White-Collar Workers

Question 16

Question 16

True/False

Customers who complain are more likely to be white-collar workers than blue-collar workers.

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